Important Notice
This Privacy Policy is a professional template prepared for Desert Dinner Dubai. It should be reviewed and approved by a UAE-licensed legal advisor before publishing to ensure full compliance with applicable UAE Federal Laws (including Federal Decree-Law No. 45 of 2021 on Personal Data Protection), Dubai DED regulations, and any international laws that may apply to our guests.
1. Introduction
Desert Dinner Dubai ("we", "our", "us", "the Company") respects your privacy and is fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect information when you:
- Visit our website at desertdinnerdubai.com
- Make an enquiry or booking
- Communicate with us via WhatsApp, phone, email or any other channel
- Attend one of our private desert dining experiences
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our services.
2. Who We Are
Desert Dinner Dubai is a luxury private desert dining service operating in the Emirate of Dubai, United Arab Emirates.
Business Contact:
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide Directly
- Full name and contact details (phone, WhatsApp number, email address)
- Booking details (experience selected, date, time, number of guests, occasion, destination preference)
- Payment-related information (where applicable)
- Dietary preferences, allergies or medical conditions you voluntarily disclose
- Special requests and personal messages
- Pickup and drop-off location details
- Photographs or media you share with us
3.2 Information Collected Automatically
- IP address, browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URL
- General geographic location (country/city level)
3.3 Information From Third Parties
- Payment processors (for transaction verification)
- Communication platforms (WhatsApp, email providers)
- Analytics services (Google Analytics or similar, if enabled)
4. How We Collect Information
We collect information through:
- Our website contact, enquiry and booking forms
- WhatsApp, phone calls and email correspondence
- Direct in-person communication before, during or after experiences
- Cookies and similar tracking technologies on our website
- Third-party booking or payment platforms
5. Purpose of Processing
We use your personal information for the following purposes:
- Service Delivery: To process bookings, arrange experiences and provide services you request
- Communication: To respond to enquiries, confirm bookings and provide customer support
- Personalisation: To tailor experiences according to your preferences and occasion
- Safety: To ensure your safety and that of our staff and third-party partners
- Marketing: To send you offers, updates or newsletters (only with your consent)
- Legal Compliance: To comply with applicable laws, regulations and tax obligations
- Improvement: To analyse usage and improve our website, services and offerings
6. Legal Basis for Processing
Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable laws, we process your personal data on the following legal bases:
- Consent: Where you have given us clear consent (e.g., marketing communications)
- Contractual Necessity: Where processing is necessary to fulfil a booking or service contract
- Legal Obligation: Where we are required to process data by law
- Legitimate Interest: Where processing is in our legitimate business interests (e.g., fraud prevention, service improvement) and does not override your rights
7. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Transportation providers, drivers and logistics partners
- Private chefs, catering partners and food service providers
- Photographers, videographers or entertainment providers you have requested
- Payment processors and financial institutions
- IT service providers and website hosting companies
- Professional advisors (lawyers, accountants) when required
- Government authorities when legally required
All third parties are required to protect your data and use it only for the agreed purposes.
8. International Data Transfers
Some of our service providers (e.g., email platforms, analytics tools, hosting) may be located outside the UAE. Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce agreements. Typical retention periods:
- Booking records: 5 years (tax and legal compliance)
- Marketing consent records: Until withdrawn + 2 years
- Website analytics: Up to 26 months
- Enquiries that do not proceed to booking: 12 months
10. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including:
- HTTPS/SSL encryption for our website
- Access controls and password protection for internal systems
- Limited access to personal data on a need-to-know basis
- Secure communication channels (e.g., WhatsApp Business where applicable)
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we take data protection seriously.
11. Your Rights
Subject to applicable law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Portability: Request transfer of your data to another provider
- Withdraw Consent: Withdraw consent for marketing or non-essential processing at any time
- Complaint: Lodge a complaint with the relevant data protection authority in the UAE
To exercise these rights, contact us at info@desertdinnerdubai.com. We will respond within a reasonable timeframe (usually within 30 days).
12. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site
- Improve website performance and security
- Provide relevant content and advertising
You can control or disable cookies through your browser settings. Please see our Cookie Policy for full details.
13. WhatsApp Communications
We use WhatsApp for booking confirmations, customer support and communication. Messages sent via WhatsApp are subject to WhatsApp's own privacy policy and terms. We recommend reviewing WhatsApp's terms before using it to contact us. We retain WhatsApp communication history for as long as necessary for customer service and legal purposes.
14. Photography & Media Consent
During your experience, our team or third-party photographers may take photographs or videos. We will always ask for your consent before using any images or footage for promotional purposes. If you prefer not to be photographed, please inform us in writing before your experience. See our Photography & Media Policy for details.
15. Marketing Communications
We will only send you marketing communications (such as newsletters or promotional offers) if you have given us your consent. You can withdraw your consent at any time by:
16. Children's Privacy
Our services are designed for adults. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child without parental consent, we will delete it promptly. If a family member is booking on behalf of a minor, they are responsible for providing accurate information and giving consent on the minor's behalf.
17. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp, Instagram, Google Maps, payment platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
18. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted means you accept the updated policy.
If you have questions, concerns or complaints about how we handle your personal data, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office or the relevant regulatory authority in your jurisdiction.
20. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes will be subject to the exclusive jurisdiction of the courts of Dubai.