Refund Policy

Overview

This Refund Policy explains how refunds are processed when a booking with Desert Dinner Dubai is cancelled or changed. It should be read together with our Cancellation Policy and Terms & Conditions.

When Refunds Apply

Refunds may be issued in the following situations:

• Cancellation by you within the eligible window — as defined in our Cancellation Policy
• Cancellation by us — for reasons such as unsafe weather, force majeure or operational issues
• Partial service failure — where a significant portion of the experience was not delivered as promised
• Duplicate or incorrect charges
• Guests unable to attend due to verifiable emergency (case-by-case basis)

When Refunds Do Not Apply

Refunds will not normally be issued for:

• No-shows or late arrivals
• Cancellations made outside the eligible window
• Dissatisfaction with personal preferences (taste, music, colour scheme)
• Weather conditions that do not meet our safety thresholds
• Guests unable to attend due to personal reasons
• Non-refundable third-party costs already incurred

How Refunds Are Calculated

• Any non-recoverable third-party costs already paid on your behalf are deducted from the refund
• Deposits may be non-refundable in some cases — see Cancellation Policy
• Refunds are limited to amounts actually paid by you for the affected booking

Refund Method

Refunds are issued using the same method as the original payment, where possible. If the original method is not available, we will arrange an alternative in agreement with you.

Refunds will be made to the original payer only.

Refund Timeline

Once a refund is approved:

• We aim to process refunds within 7–14 business days
• Bank or payment provider processing times may add additional days
• You will receive written confirmation once the refund has been initiated

Partial Refunds

In situations where part of the experience was delivered and part was not, we may issue a partial refund proportionate to the missing portion, taking into account reasonable costs already incurred.

Force Majeure

Where a cancellation is caused by force majeure (unforeseen events beyond our control), our liability is limited to refunding amounts paid for the affected booking, minus any non-recoverable costs.

Chargebacks

We encourage you to contact us directly before initiating any chargeback with your bank or payment provider. Chargebacks may take significantly longer to resolve, and we are usually able to resolve refund requests faster when contacted directly.

Complaints

If you believe you are entitled to a refund and it has not been issued, contact us:

• Email: info@desertdinnerdubai.com
• WhatsApp: +971 54 993 0684

We will review your case and respond within a reasonable time (usually within 14 days).

Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai.